Aircondition

The unit does not work

• Check if the water level indicator is on; empty the drip tray by removing the rubber plug.

• Check the room temperature; the operating temperature is 5–35°C.

• If your AC is connected to the app, check for any error messages in the app that may help you identify the issue.
  

The unit operates with reduced capacity

• Check the air filter for dust; clean the air filter if necessary.

• Check if the air duct is blocked; remove any obstructions.

• Check if doors or windows are open; keep doors and windows closed.

• Check if the desired operating mode is selected and the temperature is set correctly – adjust mode and temperature according to the user manual (see p.16).

• The exhaust hose is disconnected; make sure the exhaust hose is securely attached.

Water leakage

• Water may spill when moving the unit; empty the water tank before transport.

• Check if the drainage hose is bent or kinked; straighten the hose to avoid water buildup.
  

Excessive noise

• Check that the unit is placed correctly; place the unit on a horizontal and stable floor.

• Check for any loose, vibrating parts; fasten and tighten them.

• Noise that sounds like water flow, this sound comes from the circulating refrigerant. This is normal.

Can Wilfa air conditioners be used without a window hose?

No, all our models must have a hose leading outside, as the air conditioner needs to release the heat.