My electric toothbrush will not start even though it is charged
If the electric toothbrush does not start even though it appears to be charged, the cause may be a dirty or blocked brush head.
Over time, dried toothpaste and other dirt can build up in the brush head and create resistance, which means the motor cannot drive the brush head as it should.
Try the following
Remove the brush head.
Clean the area where the brush head sits.
Place the toothbrush in the charger for about 20 minutes without the brush head.
Check whether the charging indicator lights up.
Switch on the toothbrush without the brush head.
If it works, try a new brush head.
If the toothbrush works without the brush head, the problem is usually related to the brush head and not to the toothbrush itself.
The electric toothbrush neither flashes nor starts
If the electric toothbrush shows no signs of activity, the problem may be due to the charging or the power supply.
Check the following
Clean the charging plate.
Clean the charging contacts on the toothbrush.
Try charging via a different power source.
Examples of alternative power sources:
Power bank
Computer
A different USB adapter
A different wall socket
If the indicator light comes on, the toothbrush is receiving charge.
The electric toothbrush stops even though it is charged
If the electric toothbrush stops during use even though the battery is charged, the safety protection has probably been activated.
This can happen if:
You brush with very high pressure.
The brush head is dirty.
Dried toothpaste or dirt is creating resistance.
The safety function protects the motor from overheating and damage.
How to reset the toothbrush
Place the toothbrush in the charger.
Leave it there for a few seconds.
Remove it from the charger.
Try switching it on again.
You do not normally need to charge it for several hours to restore the function.
Which brush head fits my Jordan electric toothbrush?
The right brush head depends on which model of Jordan electric toothbrush you have.
Newer models
Newer models have a brush head that is narrower and straighter at the bottom.
The following brush heads fit:
Clean
TBR-2C (2-pack)
TBR-4C (4-pack)
Sensitive
TBR-2S (2-pack)
TBR-4S (4-pack)
Whitening
TBR-2W (2-pack)
TBR-4W (4-pack)
Compatible models:
TB-1/200 (Jordan Clean Smile)
TBT-200 (Jordan Smile)
TBX-300 (Jordan Smile Plus)
Which brush head fits older Jordan models?
Older Jordan models use brush heads with a wider fitting.
The following brush heads fit:
Clean
TBRF-2XC (2-pack)
TBRF-4XC (4-pack)
Sensitive
TBRF-2XS (2-pack)
TBRF-4XS (4-pack)
Whitening
TBRF-2XW (2-pack)
TBRF-4XW (4-pack)
Compatible models:
TB-50
TB-60
TBPL-110
TBPL-120
TB-120
TBP-120
TBPX-120
TBS-300GY
How do I know which brush head to choose?
The design of the brush head affects the brushing experience.
Clean
Clean brush heads are developed for effective daily cleaning.
Suits you if you:
Want an all-round brush head
Are looking for effective plaque removal
Want a classic brushing feel
Sensitive
Sensitive brush heads are designed for sensitive teeth and gums.
Suits you if you:
Have sensitive gums
Experience discomfort when brushing
Prefer gentler brushing
Whitening
Whitening brush heads are developed to help remove surface discolouration.
Suits you if you:
Drink a lot of coffee or tea
Want to focus on the cleanliness of the tooth surface
Would like a polishing brushing action
How long does the battery last?
Battery life varies between different Jordan models.
Jordan Clean Smile (TBT-200)
Jordan Clean Smile has a running time of up to about 80 minutes, or roughly 20 days of normal use per charge.
Jordan Clean Smile Plus (TBX-300)
Jordan Clean Smile Plus has a running time of up to about 180 minutes, or roughly 45 days of normal use per charge.
How do I charge my Jordan electric toothbrush?
The charging method varies depending on the model.
Jordan Clean Smile (TBT-200)
Connect the supplied USB cable.
Charge the product until the indicator glows steady white.
Close the charging cover once charging is complete.
A full charge normally takes about 2–3 hours.
Jordan Clean Smile Plus (TBX-300)
Place the toothbrush on the supplied charging base.
Wait until the indicator glows white.
Remove the toothbrush from the charger when charging is complete.
A full charge normally takes about 9 hours.
Can Jordan brush heads be used with Oral-B?
The Jordan Clean Smile range is compatible with Oral-B brush heads and vice versa. This means that Jordan brush heads fit Oral-B compatible handles and that Oral-B brush heads fit Jordan Clean Smile models.
How long is the warranty on the product?
The product is covered by a 1-year warranty. Always keep your receipt as proof of warranty. The warranty does not cover normal wear and tear or faults caused by incorrect use. In the event of a complaint or warranty claim, please contact your place of purchase.