How do I connect my robot vacuum to the app?
To get access to maps, scheduled cleaning, zone management and other smart features, the robot vacuum needs to be connected to the app.
Step 1 - Download the app
Download the app to your mobile phone:
Step 2 - Follow the connection guide
A detailed connection guide is available as an attached file at the bottom of this article.
We recommend that you follow the connection guide step by step when you set up the robot for the first time.
Is there a video guide for connecting?
Yes, there is a video guide for connecting.
If you prefer to follow a visual guide, we recommend that you use the video attached to this article together with the written connection guide.
I am not receiving an email with a verification code when I create an account
If you do not receive an email with a verification code, it is usually because the registration has not been completed or because the email has ended up in your junk mail.
Check the following:
Tick the box to accept the user agreement.
Enter your email address and your password.
Press "Skaffa" (Get) to request the verification code.
Check both your inbox and your junk mail folder.
If you still do not receive an email, you can try registering the account again after a few minutes.
The robot vacuum cannot connect to Wi‑Fi
If the robot vacuum shows the message "Nätverksanslutningen misslyckades, försök igen" (the network connection failed, please try again), there are several things you can check.
Check the network
The robot vacuum only supports 2.4 GHz Wi‑Fi.
Check that:
The phone is connected to a 2.4 GHz network.
You are not using a network marked 5 GHz.
The Wi‑Fi signal is stable.
The robot is within range of the router.
Check the phone
Check that:
Bluetooth is switched on.
Location access is allowed for the app.
You are logged in to your user account.
The app has all the necessary permissions.
Check the robot
Check that:
The robot vacuum is switched on.
The Wi‑Fi indicator is flashing.
The Wi‑Fi reset has been activated as described in the app.
The correct Wi‑Fi password has been entered.
Which Wi‑Fi network should I choose during the connection?
When the app asks you to choose a Wi‑Fi network, you should choose your home network and enter the password for that network.
It is important that you:
Choose your usual home network.
Do not choose the robot's temporary Wi‑Fi network as the permanent connection.
Enter the correct password for the home network.
I get messages saying the Wi‑Fi connection failed during setup
During setup, your phone's operating system may show messages saying that the Wi‑Fi connection failed.
In some cases, however, the connection is still made in the background.
If this happens:
Do not cancel the process straight away.
Wait a little while.
Let the app carry on with the setup.
The connection is often completed automatically after a few seconds.
Which settings can cause connection problems?
Some network settings can affect the connection.
Check the following:
The Wi‑Fi password is correct.
The router uses WPA or WPA2 encryption.
The router does not use WEP encryption.
The Wi‑Fi name and password do not contain unusual special characters, if problems occur.
VPN is switched off during setup.
Mobile data is switched off temporarily during the connection.
If you have good knowledge of networks, you can also try using the DNS server:
8.8.8.8
in the router's settings.
Connection problems on Android 14
Android 14 has introduced additional permission settings that can affect the app connection.
Check the following:
Allow notifications
Open Settings.
Select Apps.
Select RVC Connect.
Open Notifications.
Allow notifications.
Allow location access
Open Settings.
Select Apps.
Select RVC Connect.
Open Permissions.
Allow location access while using the app.
Allow Alarms & Reminders
Open Settings.
Search for Alarms.
Select Special access.
Open Alarms & Reminders.
Switch on the permission for RVC Connect.
These settings sometimes have to be switched on manually on Android 14.
Can several people control the same robot vacuum?
Yes, the same robot vacuum can be shared between several users.
If you want several people to be able to control the robot from different mobile phones, you can use the device sharing feature.
For detailed instructions, please see the attached guide:
Dela enhet – Innobot app (Share device – Innobot app)
The guide shows step by step how the owner shares the robot with another user.
Can the robot vacuum be connected to Google Home or Amazon Alexa?
No, the robot vacuum cannot currently be connected to Google Home or Amazon Alexa.
At present there is no support for these voice assistants, but future integration options are being evaluated on an ongoing basis.
I need more help with the app or the connection
If you are still having problems with the connection, we recommend that you:
Follow the connection guide attached to this article.
Restart both the robot vacuum and the router.
Make sure the latest version of the app is being used.
Check that all app permissions are switched on.