Is the plastic in the kettle BPA-free?
Yes, all Wilfa products with plastic components that come into contact with food or water are always BPA-free.
How does the automatic shut-off work? Sometimes when I place the kettle back on the base while it’s empty, it seems like it doesn’t turn off. Why?
The kettle automatically shuts off when it senses that the water has boiled.
It’s best not to remove the kettle from the base before it has fully boiled.
If you place it back while empty, it cannot detect boiled water and will continue trying to sense water, so the automatic shut-off does not trigger.
Therefore, it’s recommended not to remove the kettle before it has fully boiled.
I have a Format kettle but find it difficult to reach 40°C even when I select that temperature. Why?
For most accurate results, use cold tap water and fill at least 1 liter.
Using smaller amounts may cause a deviation of more than ±3°C.
When tested with 1 liter, the temperature should only vary ±3°C from the chosen setting.
If it exceeds this, contact your retailer for a replacement kettle.
It takes a long time to reach 90°C on my Format kettle. Why does it take longer to heat to lower temperatures than 100°C?
The kettle heats quickly to within 10–20°C of the target temperature.
The last degrees heat more slowly to prevent overshooting the set temperature.
Since the temperature scale increments by 10°C, the kettle does not use full power for the last degrees, which is why it takes slightly longer than reaching 100°C.
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